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If you are not satisfied with your ColdHandsandFeet.com purchase, you may return it for a size
and/or model
exchange, replacement or refund within 90 days from the order
date on your invoice.
Exchanges: Yes, you can change the size and model of your
Prolotex™ Gloves or Socks.
- There are no restocking fees, if you need a different
size or would like to exchange your goods for a different
product.
- We will even pay for the shipping of the goods back to you.
- You will need to pay the postal fee for mailing it back
to us.
- You will still need a
Return Authorization Number
(mandatory).
- Please follow the instructions below.
Refunds: If you are not completely satisfied, you may return
the item(s) with 90 days from the original purchase date, for a
refund.
- All refunds are subject to a 15%
restocking/administration fee.
- You will need to pay the postal fee for mailing it back to
us.
- Original shipping fees cannot be refunded unless there
was a error on our part.
- You will still need a
Return Authorization Number
(mandatory).
- NO refunds on any "Manufactured Seconds".
- Allow up to 45 days for processing refunds.
- Packages requesting a refund, that are received
without an RA# (return authorization number),
are subject to an additional $2.00 penalty.
Please follow the
the guidelines below.
Follow these steps:
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1 |
Request your
Return Authorization Number
(RA#) (mandatory).
For prompt customer service, please provide:
- Your Full Name
- Your Full Address
- Your Phone Number
- Your Order or Invoice Number
- The Date of your order
- If the garments have been worn
- The reason you are requesting an RA#
When submitted, your request is emailed to our returns department for approval.
When approved, you will be emailed a return authorization number.
If your return request is denied, you will be notified as to the reason. All decisions of the returns department are final.
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2 |
Download, print, fill out and include
this
RETURN FORM (PDF File) inside your package.
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3 |
Include a copy of your original invoice. |
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4 |
Carefully package the goods in a sturdy
envelope or box. |
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5 |
Mail to our Returns Department
at:
Far Infrared Health Inc.
RETURNS DEPARTMENT
2225 - 21331 Gordon Way
Richmond, BC V6W 1J9
Canada |
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6 |
Display your Return Authorization Number
prominently on the outside of the package or box to
avoid processing delays. (Your personal RA# will have
been emailed to you from step 1). |
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7 |
US
& INTERNATIONAL CUSTOMERS:
When using the US Postal Service Customs Declaration Green
or White Sticker form (supplied by your postal outlet) please include
the following:
- Write "CANADIAN GOODS BEING RETURNED" in the
description box.
- Customs Value = $0.00
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For full USPS Customs details from the USPS website,
go to:
https://webapps.usps.com/customsforms/#
Returned items must be prepaid and sent by mail. We suggest you purchase insurance for your own protection.
We will not accept
packages that are sent by courier.
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Upon receipt of the returned merchandise, in accordance
with the policies listed above, and within 90 days of the
original purchase date:
- we will exchange the gloves for a different size
or
- will credit your Credit Card or
- send you a refund check or
- apply the credit to your account here with us
that you may use towards future purchases.
CLICK HERE to
request a Return Authorization Number.
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